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| Non-Financial Institutions - How do customers rate their lead Global ICM’s services?
return to the Cash management survey: Results index |
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| Overall client service | |||
| ’10 | ’09 | Bank | Average |
| 1 | 9 | Commerzbank | 5.96 |
| 2 | 1 | Citi | 5.84 |
| 3 | 4 | Deutsche Bank | 5.74 |
| 4 | 2 | HSBC | 5.73 |
| 5 | Bank of America Merrill Lynch | 5.55 | |
| Level of commitment to your cash management business | |||
| ’10 | ’09 | Bank | Average |
| 1 | 11 | Commerzbank | 5.91 |
| 2 | 2 | Citi | 5.84 |
| 3 | 5 | Deutsche Bank | 5.75 |
| 4 | 3 | HSBC | 5.74 |
