Cash management non-financial institutions survey 2012: How do customers rate their lead global ICM's services?

October 09, 2012

Non-financial institutions: How do customers rate their lead global ICM's services? Overall client service Level of commitment to your cash management business Industry expertise and knowledge Quality of personnel Technical support and guidance Contingency plan capabilites/preparedness Quality of elctronic banking security Compatibility with your own systems Access to all applicable clearing systems Innovative payment/collection methods return to the Cash management survey 2012: Results index
Overall client service
2012	2011	Bank	Score
1	2	Bank of America Merrill Lynch	6.02
2		UniCredit	5.97
3	3	Deutsche Bank	5.85
4	1	Citi	5.82
5	4	HSBC	5.76
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Level of commitment to your cash management business
2012	2011	Bank	Score
1	1	Bank of America Merrill Lynch	6.04
2	3	Deutsche Bank	5.92
3	2	Citi	5.9
4		UniCredit	5.84

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