| Percentage of very good or excellent ratings customers gave to their lead ICM | |||
| Over all service categories | |||
| 2007 | 2006 | Bank | Score |
| 1 | 1 | Citi | 68.75% |
| 2 | 3 | SEB | 67.33% |
| 3 | 10 | Standard Chartered | 67.20% |
| 4 | 6 | Deutsche Bank | 61.58% |
| 5 | 4 | HSBC | 57.87% |
| 6 | 7 | Bank of America | 57.39% |
| 7 | 9 | BNP Paribas | 56.55% |
| 8 | Commerzbank | 55.28% | |
| 9 | 11 | ABN Amro | 48.69% |
| 10 | Société Générale | 42.35% | |
| 11 | 5 | Barclays | 40.16% |
| 12 | ING Group | 32.58% | |
| 13 | 2 | JPMorgan | 27.88% |
| 14 | Mitsubishi Tokyo | 21.74% | |
| Level of commitment to your cash management business | |||
| 2007 | 2006 | Bank | Score |
| 1 | 1 | SEB | 77.78% |