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| Client service | |||
| Americas time zone | |||
| 2014 | 2013 | Bank | Score |
| 1 | 4= | Bank of America Merrill Lynch | 5.75 |
| 2 | 1 | Citi | 5.70 |
| 3 | 6 | Goldman Sachs | 5.67 |
| Europe time zone | |||
| 2014 | 2013 | Bank | Score |
| 1 | 6 | Société Générale | 5.80 |
| 2 | 2 | Deutsche Bank | 5.75 |
| 3 | 3 | Citi | 5.73 |
| Asia time zone | |||
| 2014 | 2013 | Bank | Score |
| 1 | Westpac Banking Corporation | 6.05 | |
| 2 | 1 | ANZ Banking Group | 5.90 |
| 3 | 4 | Standard Chartered | 5.81 |
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