In recent years, banking small and medium-sized enterprises has become an increasingly interesting segment strategically, especially if ‘interesting’ is a euphemism for ‘demanding’. At times, bankers feel that they are required to provide investment banking-level support for their SME clients, while their margins remain much closer to those of mass retail banking.
And the weight of that non-financial advisory support is only getting heavier, with sustainability requirements generating so much client demand.
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