Companies and banks are now concentrating on improving the level of straight-through processing in all transactions. One area where this is producing significant results is in the reconciliation of payables and receivables, often one of the few remaining manual processes in shared service centres (SSCs). Citi calls this straight-through reconciliation (STR) and has developed new services and techniques to eliminate these manual processes. These include enhancing payment data and delivering it in a single file to maximize auto-reconciliation in ERP systems, standardizing return message integration processes with clients’ internal ERP systems and reviewing the workflows of all bank-to-corporate processes. STR is set to become the new measure of SSC efficiency as companies focus on their overall Order-2-Cash performance. The 2010 Euromoney survey of banks’ mass payment and collection services covers nine leading cash management banks: Bank of America Merrill Lynch, BNP Paribas, Citi, Deutsche Bank, HSBC, J.P. Morgan, RBS, Santander and SCB. The survey data is given in Table 1 (click here to see Table 1: Bank mass payment and collection services, January 2010) .