Cash management Non-Financial institutions survey 2011: Qualitative service rankings: Overall client service

Cash management Non-Financial institutions survey 2011: Qualitative service rankings: Overall client service

October 06, 2011

Non-Financial institutions: Qualitative service rankings: Overall client service
return to the Cash management survey 2011: Non-Financial institutions index or return to the Cash management survey 2011: results index
Overall client service
2011	2010	Bank	Score
1	2	Citi	5.83
2	5	Bank of America Merrill Lynch	5.82
3	3	Deutsche Bank	5.66
4	4	HSBC	5.63
5	6	BNP Paribas	5.57
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Qualitative service rankings

Overall client service I Level of commitment to your cash management business I Industry expertise and knowledge I Quality of personnel I Competitive pricing I Liquidity capabilities I Technical support and guidance I Contingency plan capabilities/preparedness I Quality of electronic banking security I Compatibility with your own systems I Access to all applicable clearing systems I Innovative payment/collection methods

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