“We are a bank. We are a regulated entity. We don’t have much latitude in what we do”
“We can’t say to our clients that we are exiting parts of the business. You can’t offer a guest coffee or tea, but say there is no water. If you are serving your clients, you have to deliver the full suite of products they need.”
“The important thing is to be useful”
“There are progressive thinkers in this industry, but it’s usually difficult to come across them. The number of questions is growing faster than the number of answers”