Among non-financial institutions: How do customers rate their lead Global ICM’s services?

Euromoney polled cash managers, treasurers and financial officers worldwide. We received in total 6,238 valid replies to questions relating to international cash management services (2007: 3,801 replies) from 109 countries (2007:89 countries). Respondents were asked to indicate:

— Which three banks they currently used most for their cash management services
— Their rating of services provided by their lead cash manager on a sliding scale of 1=excellent; 2=very good; 3=good; 4=fair; 5=poor. Banks’ scores in each category are the percentage of ratings they received for that category that were very good or excellent.

In the lead categories, each voter’s top bank was awarded four points, second place three points, and third place two points. Each voter’s score was then weighted depending on the annual gross sales of the part of the business for which the voter was responsible, as follows:

1. Greater than $100 billion – a factor of 10 was applied
2. $25 billion to $99.99 billion – a factor of 9 was applied
3. $10 billion to $24.99 billion – a factor of 8 was applied
4. $5 billion to $9.99 billion – a factor of 7 was applied
5.