Awards for Excellence 2017
In less than 10 years, Ally Financial has transformed itself from an auto finance company into the fastest growing digital financial services provider in the US. Over the year, it made further strides on that journey and wins Euromoney’s award for best digital bank in North America.
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Jeff Brown, |
The end of 2016 saw the launch of AllyHome, propelling the firm into the largest consumer asset class – mortgages. The bank also entered wealth management this year with the acquisition and integration of TradeKing (now branded Ally Invest). Whether it is an auto loan, a mortgage, stock purchases or a deposit or savings account, Ally Bank is doing it all – and doing it online.
That diversification is showing no signs of slowing. CEO Jeff Brown says: “Over the next couple of years, we expect to demonstrate our ability to grow and diversify in a responsible, capital-efficient way to further improve profitability.”
Much of that growth relies on customer experience and Ally’s motto is to “tirelessly innovate” yet the bank provides a vital lesson in fintech – that customers do not need a plethora of apps that they will not use, or flashy interfaces.