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| © 2017 Euromoney |
| Results index |
| Use data from this survey to understand your competition, risks, opportunities, and improve business performance |
Global best service table explanation
Global best service results - all services
Global best service results - subcategories
| Global best service explanation | ||||
| Bank | Top 2 (Exceptional + Exceeds expectations) | Meets expectations | Bottom 2 (Unsatisfactory + Improvement needed) | Final Score (Top 2 - Bottom 2) |
| UniCredit | 55% | 30% | 15% | 41% |
| Deutsche Bank | 54% | 32% | 14% | 40% |
| Commerzbank | 50% | 34% | 16% | 34% |
| HSBC | 47% | 34% | 19% | 28% |
| BNP Paribas | 45% | 36% | 19% | 26% |
| Citi | 43% | 35% | 22% | 21% |
| Intesa San Paolo | 40% | 39% | 22% | 18% |
| Standard Chartered | 39% | 38% | 23% | 16% |
| Societe Generale | 41% | 33% | 26% | 15% |
| Santander | 42% | 30% | 28% | 14% |
| Global | |
| Products/payments |
|
| 2018 | Bank |
| 1 | UniCredit |
| 2 | Commerzbank |
| 3 | Deutsche Bank |
| 4 | HSBC |
| 5 | BNP Paribas |
| 6 | Intesa San Paolo |
| 7 | Citi |
| 8 | Santander |
| 9 | Standard Chartered |
| 10 | DBS Bank |
| Financing | |
| 2018 | Bank |
| 1 | Deutsche Bank |
| 2 | UniCredit |
| 3 | Commerzbank |
| 4 | HSBC |
| 5 | BNP Paribas |
| 6 | Citi |
| 7 | Standard Chartered |
| 8 | ING Group |
| 9 | Intesa San Paolo |
| 10 | DBS Bank |
| Overall execution | |
| 1 | UniCredit |
| 2 | Deutsche Bank |
| 3 | Commerzbank |
| 4 | HSBC |
| 5 | BNP Paribas |
| 6 | Citi |
| 7= | Santander |
| 7= | Intesa San Paolo |
| 8 | Societe Generale |
| 9 | Standard Chartered |
| 10 | DBS Bank |
| Top | |