Latin America best managed banks 2018: The Caribbean

Banco Popular argues that imposing discipline on governance standards and managing external stakeholder communication is important for banks that don’t face the demand for these structures from an active analyst community.

As far back as 1995, Grupo Popular, the bank’s parent company, established the Shareholders’ Attention Office, which deals with the shareholders of the bank and its subsidiaries. This unit is designed as a permanent channel of communication between the entity and its shareholders. 

It also manages administrative operations, such as the transfer and cancellation of shares. Additionally, shareholders are offered personalized financial products and a website set up to provide data in a timely manner.