Awards for Excellence 2018
What is striking about BBVA’s operations in Latin America is how the bank is willing adapt to regional demands. At a time when its Spanish operations are grappling with the arrival of open banking and real-time payments, the bank knows that having staff on the ground in Latin America is the main concern of its customers.
The bank considers itself a regional player, under Head of GTB Americas Jose Luis Lopez-Sors, but one that understands the idiosyncrasies of the eight countries in which it operates. This presence also makes it an invaluable partner in its correspondent banking network, where a known and trusted name is a big part of getting through the know-your-client process.
Having these touch points to its client network is a big part of its trade finance service. BBVA has a comprehensive trade finance customer service model, with specialists located across its branch network, as well as an export credit agency team to help clients navigate multiple currencies, local taxes and regulations.