| Africa | |
| Overall | |
| 2018 | Bank |
| 1 | Bank of China |
| 2 | HSBC |
| 3 | DBS Bank |
| 4 | Citi |
| 5 | Standard Chartered |
| Africa Best Service | |
| Business functions | |
| 2018 | Bank |
| 1 | Bank of China |
| 2 | HSBC |
| 3 | DBS Bank |
| 4 | Citi |
| 5 | Standard Chartered |
| Africa Best Service | |
| Financial facilities | |
| 2018 | Bank |
| 1 | Bank of China |
| 2 | HSBC |
| 3 | Standard Chartered |
| 4 | Citi |
| 5 | DBS Bank |
| Africa Best Service | |
| Personnel | |
| 2018 | Bank |
| 1 | Bank of China |
| 2 | DBS Bank |
| 3 | HSBC |
| 4 | Citi |
| 5 | Standard Chartered |
| Africa Best Service | |
| Service | |
| 2018 | Bank |
| 1 | Bank of China |
| 2 | HSBC |
| 3 | DBS Bank |
| 4 | Citi |
| 5 | Standard Chartered |
| Africa Best Service | |
| Tech provisions | |
| 2018 | Bank |
| 1 | Bank of China |
| 2 | HSBC |
| 3 | Citi |
| 4 | Standard Chartered |
| 5 | DBS Bank |
| Asia Pacific Best Service | |
| Overall | |
| 2018 | Bank |
| 1 | HD Bank |
| 2 | Bank of China | ...