| Africa Best Service | ||
| Overall | ||
| Rank 2019 | Rank 2018 | Bank |
| 1 | 4 | Citi |
| 2 | 7 | Societe Generale |
| 3 | 2 | HSBC |
| Africa Best Service | ||
| Business Functions | ||
| Rank 2019 | Rank 2018 | Bank |
| 1 | 4 | Citi |
| 2 | 6 | Societe Generale |
| 3 | 2 | HSBC |
| Africa Best Service | ||
| Financial Facilities | ||
| Rank 2019 | Rank 2018 | Bank |
| 1 | 4 | Citi |
| 2 | 2 | HSBC |
| 3 | 7 | Societe Generale |
| Africa Best Service | ||
| Personnel | ||
| Rank 2019 | Rank 2018 | Bank |
| 1 | 4 | Citi |
| 2 | 6 | Societe Generale |
| 3 | 3 | HSBC |
| Africa Best Service | ||
| Service | ||
| Rank 2019 | Rank 2018 | Bank |
| 1 | 4 | Citi |
| 2 | 2 | HSBC |
| 3 | 7 | Societe Generale |
| Africa Best Service | ||
| Tech Provisions | ||
| Rank 2019 | Rank 2018 | Bank |
| 1 | 3 | Citi |
| 2 | 7 | Societe Generale |
| 3 | 2 | HSBC |
| Asia Pacific Best Service | ||
| Overall | ||
| Rank 2019 | Rank 2018 | Bank |
| 1 | 2 | Bank of China |