Global RMB Poll 2020 Methodology

Asiamoney’s Global RMB Poll is one of the region’s most comprehensive client-oriented polls for assessing RMB services.

The growth of global RMB services means it is important to gauge banks and what they offer. Asiamoney, with over two decades of polling financial services in Asia-Pacific, has designed a short but effective poll to achieve this.

Feedback from clients via the poll, presented in the published results, provides a good indication of the strengths and weaknesses of each bank across the global RMB services they offer, thus informing clients which banks excel and the service they excel in.

Banks can see from the ranks where they are placed in relation to competitors and therefore gain holistic insights on how the market sees them.

Ranks can also be broken down by client characteristics like a certain industry or size of transaction volume from a specific country, thus providing analytical insights from specific clients segments.

The poll results rank the providers of these services based on the number of valid votes received.

Respondents simply select up to three banks that they use in each of the offshore (CNH) and onshore (CNY) markets; ranking them 1st, 2nd and 3rd using a dropdown menu. Banks nominated 1st receive three points, banks nominated 2nd receive two points and banks placed 3rd receive one point. Points are then aggregated for each bank to produce a percentage score for the best overall CNH products and services and best overall CNY products and services rankings. The best overall global RMB products and services ranking is further calculated by combining the votes a bank receives for both the best overall CNH and CNY products and services categories.

Additionally, respondents will be asked to rate the products and services used for each bank they’ve voted for. A score is used to produce a ranking for these categories using the ratio of positive ratings to negative ratings a bank receives.

Personal and corporate information are crucial and should be inputted accurately and completely in the questionnaire; such information is required to verify the truthfulness of responses during auditing and is protected by Asiamoney and the Euromoney Group of Companies. Some respondents will receive a validation email from Asiamoney after they have submitted the poll, and respondents need to click on the validation link to complete the voting process.

Asiamoney pays attention to unusual voting behaviour and suspicious personal/corporate details, and will investigate possible cases of fraud. If irregularities are found the votes in question will be nullified and violating parties will face blacklisting.

Corporations, financial institutions and institutional investors from across the globe that have used RMB services during the past year are welcomed to participate in the poll to rate their banks and give feedback on the quality of the RMB services provided.

Note: Only foreign entities (WOFEs, JVs) engaging in cross-border RMB transactions qualify for voting in the CNY market.

There is no fee involved and banks are encouraged to invite their clients to participate.

Voter confidentiality is strictly protected, with information pertaining to respondents and how they voted being stringently guarded, unless explicit permission has been given by the voter for their identity to be disclosed.