2017 net client satisfaction ratings rankings
Regional
By market
Asia |
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| Rank | Bank name | Positive rating % | Neutral rating % | Negative rating % | Net Client Satisfaction Rating |
| 1 | Fubon | 85.60% | 6.90% | 7.50% | 78.10% |
| 2 | Mizuho Bank | 79.50% | 16.30% | 4.20% | 75.30% |
| 3 | Siam Commercial Bank | 63.60% | 27.10% | 9.30% | 54.30% |
| 4 | DBS Bank | 51.80% | 42.30% | 5.90% | 45.90% |
| 5 | Bank of China | 45.80% | 49.30% | 4.80% | 41.00% |
| 6 | UOB | 51.90% | 36.20% | 11.90% | 40.00% |
| 7 | HSBC | 47.90% | 43.80% | 8.40% | 39.50% |
| 8 | Deutsche Bank | 41.90% | 49.00% | 9.10% | 32.80% |
| 9 | Bank of America Merrill Lynch | 33.70% | 54.90% | 11.40% | 22.30% |
| 10 | BNP Paribas | 38.30% | 39.10% | 22.70% | 15.60% |
| 11 | CTBC | 34.10% | 46.10% | 19.80% | 14.30% |
| 12 | Bank of Tokyo-Mitsubishi UFJ | 30.90% | 51.90% | 17.30% | 13.60% |
| 13 | OCBC Bank | 33.70% | 44.80% | 21.50% | 12.20% |
| 14 | Citi | 29.40% | 52.50% | 18.10% | 11.30% |
| 15 | JPMorgan | 29.50% | 48.50% | 22.00% | 7.40% |
| 16 | CIMB | 20.10% | 66.40% | 13.50% | 6.60% |
| 17 | Bank Mandiri | 31.60% | 40.00% | 28.40% | 3.20% |
| 18 | Standard Chartered | 22.80% | 56.80% | 20.40% | 2.50% |
| 19 | Hang Seng | 22.00% | 47.70% | 30.30% | -8.30% |
| 20 | Bank of New York Mellon | 21.20% | 43.40% | 35.40% | -14.30% |
| 21 | ANZ Banking Group | 17.00% | 51.10% | 31.90% | -14.90% |
| 22 | Bank of China (Hong Kong) | 15.50% | 54.00% | 30.50% | -15.00% |
| 23 | ICBC | 12.60% | 50.30% | 37.10% | -24.60% |
| 24 | Bank of Communications | 14.60% | 44.80% | 40.60% | -25.90% |
| 25 | Bangkok Bank | 20.80% | 32.40% | 46.80% | -26.00% |
| 26 | Bank Central Asia | 12.40% | 48.80% | 38.80% | -26.40% |
| 27 | China Construction Bank | 12.10% | 49.10% | 38.80% | -26.70% |
| 28 | China CITIC Bank | 12.60% | 45.00% | 42.40% | -29.80% |
| 29 | Maybank | 5.10% | 57.40% | 37.50% | -32.30% |
| 30 | Agricultural Bank of China | 10.10% | 47.20% | 42.70% | -32.60% |
| 31 | China Merchants Bank | 10.00% | 43.60% | 46.50% | -36.50% |
| 32 | Bank of Nanjing | 9.90% | 40.40% | 49.80% | -39.90% |
| 33 | Bank Danamon | 9.50% | 33.30% | 57.30% | -47.80% |
| 34 | Affin Bank | 5.30% | 27.20% | 67.50% | -62.20% |
| 35 | UniCredit | 2.10% | 16.20% | 81.70% | -79.60% |
Australia |
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| Rank | Bank name | Positive rating % | Neutral rating % | Negative rating % | Net Client Satisfaction Rating |
| 1 | Westpac | 35.80% | 60.20% | 4.10% | 31.70% |
| 2 | NAB | 38.20% | 47.20% | 14.60% | 23.60% |
| 3 | ANZ Banking Group | 24.20% | 63.30% | 12.50% | 11.70% |
China |
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| Rank | Bank name | Positive rating % | Neutral rating % | Negative rating % | Net Client Satisfaction Rating |
| 1 | Bank of China | 33.30% | 60.80% | 5.90% | 27.40% |
| 2 | ICBC | 21.80% | 64.60% | 13.60% | 8.20% |
| 3 | Agricultural Bank of China | 19.20% | 69.20% | 11.60% | 7.60% |
| 4 | China Merchants Bank | 21.10% | 63.30% | 15.60% | 5.50% |
| 5 | Bank of Communications | 21.20% | 61.50% | 17.30% | 3.90% |
| 6 | China Construction Bank | 15.50% | 70.50% | 14.00% | 1.50% |
| 7 | China CITIC Bank | 11.00% | 67.10% | 22.00% | -11.00% |
| 8 | Bank of Nanjing | 10.80% | 55.30% | 33.90% | -23.00% |
Hong Kong |
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| Rank | Bank name | Positive rating % | Neutral rating % | Negative rating % | Net Client Satisfaction Rating |
| 1 | DBS Bank | 58.90% | 38.20% | 2.90% | 56.10% |
| 2 | BNP Paribas | 55.00% | 39.90% | 5.10% | 49.90% |
| 3 | UOB | 49.70% | 46.50% | 3.80% | 45.90% |
| 4 | Bank of Tokyo-MUFJ | 49.00% | 40.80% | 10.30% | 38.70% |
| 5 | HSBC | 39.80% | 52.30% | 7.90% | 31.90% |
| 6 | Deutsche Bank | 41.00% | 49.10% | 9.90% | 31.10% |
| 7 | ICBC | 28.40% | 65.40% | 6.20% | 22.30% |
| 8 | Citi | 30.80% | 59.30% | 9.90% | 21.00% |
| 9 | China CITIC Bank | 25.10% | 68.30% | 6.70% | 18.40% |
| 10 | Bank of China (Hong Kong) | 31.80% | 54.80% | 13.50% | 18.30% |
| 11 | Hang Seng | 26.10% | 63.10% | 10.70% | 15.40% |
| 12 | Bank of China | 21.90% | 70.30% | 7.80% | 14.10% |
| 13 | China Construction Bank | 26.20% | 58.30% | 15.50% | 10.70% |
| 14 | Dah Sing Bank | 23.20% | 62.80% | 14.10% | 9.10% |
| 15 | Standard Chartered | 25.90% | 53.20% | 20.80% | 5.10% |
| 16 | OCBC Bank | 16.20% | 62.80% | 21.00% | -4.80% |
| 17 | Bank of Communications | 16.70% | 61.00% | 22.30% | -5.60% |
India |
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| Rank | Bank name | Positive rating % | Neutral rating % | Negative rating % | Net Client Satisfaction Rating |
| 1 | Kotak | 45.10% | 49.70% | 5.20% | 39.80% |
| 2 | Yes bank | 37.10% | 59.70% | 3.20% | 34.00% |
| 3 | HDFC | 28.30% | 59.60% | 12.10% | 16.20% |
| 4 | State Bank of India | 27.60% | 55.60% | 16.80% | 10.80% |
| 5 | ICICI | 21.20% | 66.10% | 12.70% | 8.50% |
| 6 | Axis Bank | 14.20% | 66.50% | 19.30% | -5.10% |
Indonesia |
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| Rank | Bank name | Positive rating % | Neutral rating % | Negative rating % | Net Client Satisfaction Rating |
| 1 | Bank Mandiri | 62.10% | 33.90% | 4.00% | 58.10% |
| 2 | BNI 46 | 57.10% | 37.50% | 5.40% | 51.70% |
| 3 | Bank Central Asia | 33.10% | 56.50% | 10.50% | 22.60% |
| 4 | Bank Rakyat Indonesia | 22.60% | 64.10% | 13.30% | 9.30% |
| 5 | Bank Danamon | 26.70% | 54.60% | 18.70% | 8.00% |
Japan |
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| Rank | Bank name | Positive rating % | Neutral rating % | Negative rating % | Net Client Satisfaction Rating |
| 1 | Mizuho Bank | 65.46% | 28.93% | 5.61% | 59.85% |
| 2 | Bank of Tokyo-MUFJ | 48.71% | 44.11% | 7.18% | 41.53% |
| 3 | SMBC | 34.94% | 52.98% | 12.08% | 22.86% |
Korea |
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| Rank | Bank name | Positive rating % | Neutral rating % | Negative rating % | Net Client Satisfaction Rating |
| 1 | Woori Bank | 36.10% | 60.20% | 3.70% | 32.40% |
| 2 | KEB Hana Bank | 41.50% | 47.90% | 10.70% | 30.80% |
| 3 | KDB | 36.20% | 50.50% | 13.30% | 22.90% |
| 4 | Shinhan Bank | 28.80% | 64.60% | 6.60% | 22.10% |
| 5 | IBK | 22.40% | 55.60% | 22.00% | 0.40% |
Malaysia |
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| Rank | Bank name | Positive rating % | Neutral rating % | Negative rating % | Net Client Satisfaction Rating |
| 1 | Hong Leong | 19.37% | 67.54% | 13.09% | 6.28% |
| 2 | AmBank | 6.15% | 88.83% | 5.03% | 1.12% |
| 3 | Maybank | 14.94% | 65.06% | 20.00% | -5.06% |
| 4 | CIMB | 14.45% | 65.83% | 19.72% | -5.27% |
| 5 | RHB | 12.03% | 68.58% | 19.39% | -7.36% |
| 6 | Public Bank | 8.30% | 72.68% | 19.01% | -10.71% |
Philippines |
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| Rank | Bank name | Positive rating % | Neutral rating % | Negative rating % | Net Client Satisfaction Rating |
| 1 | BDO | 47.90% | 43.40% | 8.80% | 39.10% |
| 2 | Metrobank | 23.70% | 67.10% | 9.20% | 14.50% |
| 3 | BPI | 29.60% | 52.40% | 18.00% | 11.60% |
Singapore |
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| Rank | Bank name | Positive rating % | Neutral rating % | Negative rating % | Net Client Satisfaction Rating |
| 1 | UOB | 51.10% | 45.60% | 3.30% | 47.80% |
| 2 | DBS Bank | 39.70% | 55.40% | 5.00% | 34.70% |
| 3 | CIMB | 38.90% | 55.40% | 5.70% | 33.20% |
| 4 | HSBC | 35.60% | 60.20% | 4.30% | 31.30% |
| 5 | Deutsche Bank | 36.10% | 58.60% | 5.30% | 30.80% |
| 6 | BNP Paribas | 30.80% | 60.80% | 8.40% | 22.40% |
| 7 | Standard Chartered | 25.20% | 68.20% | 6.60% | 18.50% |
| 8 | Maybank | 18.50% | 71.80% | 9.60% | 8.90% |
| 9 | Citi | 23.30% | 57.80% | 18.90% | 4.40% |
| 10 | OCBC Bank | 16.80% | 70.20% | 13.00% | 3.80% |
Sri Lanka |
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| Rank | Bank name | Positive rating % | Neutral rating % | Negative rating % | Net Client Satisfaction Rating |
| 1 | Hatton National Bank | 29.40% | 63.00% | 7.60% | 21.80% |
| 2 | NDB Bank | 13.40% | 81.30% | 5.40% | 8.00% |
| 3 | Bank of Ceylon | 4.50% | 70.00% | 25.50% | -20.90% |
Taiwan |
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| Rank | Bank name | Positive rating % | Neutral rating % | Negative rating % | Net Client Satisfaction Rating |
| 1 | Fubon | 80.30% | 17.60% | 2.10% | 78.20% |
| 2 | CTBC | 55.00% | 43.10% | 2.00% | 53.00% |
| 3 | Mega Bank | 35.70% | 60.30% | 4.10% | 31.60% |
| 4 | Hua Nan Bank | 37.60% | 53.80% | 8.60% | 29.00% |
| 5 | E.SUN Bank | 37.00% | 53.40% | 9.60% | 27.40% |
| 6 | Cathay United Bank | 22.00% | 66.70% | 11.30% | 10.70% |
| 7 | Taishin Int'l Bank | 12.50% | 82.70% | 4.80% | 7.70% |
| 8 | Bank of Taiwan | 15.80% | 74.30% | 9.90% | 5.90% |
Thailand |
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| Rank | Bank name | Positive rating % | Neutral rating % | Negative rating % | Net Client Satisfaction Rating |
| 1 | Siam Commercial Bank | 79.50% | 17.80% | 2.70% | 76.70% |
| 2 | Bangkok Bank | 29.60% | 59.90% | 10.50% | 19.10% |
| 3 | Kasikornbank | 35.00% | 48.00% | 17.00% | 18.00% |
| 4 | Thai Military Bank | 23.40% | 44.90% | 31.70% | -8.30% |
Vietnam |
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| Rank | Bank name | Positive rating % | Neutral rating % | Negative rating % | Net Client Satisfaction Rating |
| 1 | Vietinbank | 38.30% | 50.00% | 11.70% | 26.60% |
| 2 | Vietcombank | 20.30% | 69.40% | 10.40% | 9.90% |
| 3 | BIDV | 17.80% | 70.30% | 11.90% | 5.90% |
| 4 | Sacombank | 5.90% | 86.70% | 7.40% | -1.50% |
*Note: Only based on the votes of clients that qualify as regional voters/clients in the survey – Minimum vote count is 300 clients. Winners are the top ranked bank from each market in the overall regional client net satisfaction rating rankings