2018 Best service (as voted by corporations)

December 28, 2018

View full 2018 results

Asiamoney’s 2018 Cash Management Survey rankings are derived from the votes collected in Euromoney’s global Cash Management Survey. The survey received over 25,000 valid responses with separate questionnaires for corporations and financial institutions.

* The CSAT (customer satisfaction) score is calculated using the results of the service priority questions in the qualitative part of the survey.

Domestic

Regional (by turnover)

Regional (by tech provisions)

Australia
2018	Bank	CSAT score
1	HSBC	8.2
2	NAB	-2.7
3	Westpac	-12.6

Bangladesh
2018	Bank	CSAT score
1	HSBC	19.3
2	Standard Chartered	19

China
2018	Bank	CSAT score†
1	DBS Bank	34.2
2	HSBC	25.4
3	Citi	16.3
4	Deutsche Bank	14.8
5	Bank of China	13.2
6	China Merchants Bank	-9.7
7	Industrial & Commercial Bank of China	-10.5
8	China Construction Bank	-12.8
9	Agricultural Bank of China	-17.7

Hong Kong
2018	Bank	CSAT score
1	DBS Bank	26.3
2	HSBC	2.1
3	Citi	-2.4

India
2018	Bank	CSAT score
1	DBS Bank	14.6
2	BNP Paribas	11.7
3	HSBC	9.4
4	Deutsche Bank	4.5
5	Standard Chartered	-0.4
6	Citi	-4.9
7	HDFC	-5.1
8	ICICI	-6.4
9	State Bank of India	-20

Indonesia
2018	Bank	CSAT score
1	BNI	55
2	DBS Bank	24.4
3	HSBC	23.3

Japan
2018	Bank	CSAT score
1	Mizuho Bank	18.5
2	HSBC	3.6
3	Sumitomo Mitsui Banking Corporation	-4.2

Korea
2018	Bank	CSAT score
1	HSBC	47.8
2	Citi	25.5
3	KEB Hana Bank	18.2

Macao
2018	Bank	CSAT score
1	HSBC	6.8

Malaysia
2018	Bank	CSAT score
1	Standard Chartered	11.7
2	HSBC	3.3
3	Citi	2.8

Philippines
2018	Bank	CSAT score
1	Deutsche Bank	17.1
2	Citi	16.4
3	HSBC	12.7

Singapore
2018	Bank	CSAT score
1	UOB	17.6
2	HSBC	8.8
3	DBS Bank	7.3

Sri Lanka
2018	Bank	CSAT score
1	Hatton National Bank	30.3
2	Citi	18.8
3	Commercial Bank of Ceylon	17.6

Taiwan
2018	Bank	CSAT score
1	Citi	70.6
2	HSBC	65.7
3	DBS Bank	35.5

Thailand
2018	Bank	CSAT score
1	Siam Commercial Bank	57.7
2	HSBC	23.7
3	Kasikornbank	-4.6

Vietnam
2018	Bank	CSAT score
1	HD Bank	49.8
2	HSBC	25.6
3	Citi	14.1

Asia Pacific
>$25bln
2018	Bank	CSAT score
1	Bank of China	20.9
2	DBS Bank	18.1
3	Citi	11.3
4	HSBC	3.7
5	Standard Chartered	-2.8
6	Deutsche Bank	-9
7	China Construction Bank	-21.4
8	Industrial & Commercial Bank of China	-22

$2.5bln to $24.99bln
2018	Bank	CSAT score
1	Bank of China	30.9
2	Bank of China (Hong Kong)	23.4
3	Mizuho Bank	21.6
4	DBS Bank	17.2
5	BNP Paribas	11.1
6	HSBC	10.4
7	Bank of America Merrill Lynch	7.2
8	Citi	2.8
9	ANZ Banking Group	2.1
10	Standard Chartered	-3.4
11	Deutsche Bank	-3.8
12	JPMorgan	-15.3
13	China Construction Bank	-19.1
14	Agricultural Bank of China	-23.5
15	Bank of Communications	-27.5
16	China Merchants Bank	-28.2
17	OCBC Bank	-29.2
18	Industrial & Commercial Bank of China	-30.1
19	MUFG Bank	-38.8
20	China Citic Bank	-46.9

Bangladesh
2018	Bank	CSAT score
1	Standard Chartered	29.6
2	HSBC	22.7

China
2018	Bank	CSAT score
1	DBS Bank	33.9
2	HSBC	26.8
3	Citi	15.5
4	Bank of China	13.1
5	Deutsche Bank	11.6

Hong Kong
2018	Bank	CSAT score
1	DBS Bank	26.5
2	HSBC	7.1
3	Citi	-0.4
4	Hang Seng Bank	-2.3
5	Bank of China (Hong Kong)	-2.4

India
2018	Bank	CSAT score
1	DBS Bank	19.5
2	BNP Paribas	14.4
3	HSBC	10.7
4	Deutsche Bank	3.8
5	Standard Chartered	2.1

Indonesia
2018	Bank	CSAT score
1	BNI	55.2
2	HSBC	22.4
3	DBS Bank	22.1
4	Citi	8.3
5	Bank Permata	3.7

Japan
2018	Bank	CSAT score
1	Mizuho Bank	16.7
2	HSBC	7.7
3	MUFG Bank	-8.5
4	Sumitomo Mitsui Banking Corporation	-10
5	BNP Paribas	-12.8

Korea
2018	Bank	CSAT score
1	HSBC	43.7
2	Citi	20
3	KEB Hana Bank	18.6
4	BNP Paribas	11.6
5	Korea Development Bank	11.4

Malaysia
2018	Bank	CSAT score
1	Standard Chartered	10.4
2	BNP Paribas	6.9
3	HSBC	4
4	Citi	4
5	Maybank	-17

Philippines
2018	Bank	CSAT score
1	HSBC	17.6
2	Citi	17.1
3	Deutsche Bank	16.3
4	BDO	4.3
5	Banco BPI	-21.7

Singapore
2018	Bank	CSAT score
1	UOB	16.36
2	HSBC	8.48
3	DBS Bank	7.12
4	Standard Chartered	4.35
5	OCBC Bank	-1.63

Sri Lanka
2018	Bank	CSAT score
1	Hatton National Bank	28.7
2	Sampath Bank	25.5
3	HSBC	15.2
4	Deutsche Bank	14.6

Taiwan
2018	Bank	CSAT score
1	Citi	69.5
2	HSBC	66.4
3	DBS Bank	34.3
4	CTBC Bank	16.3
5	Mega International Bank	12.2

Thailand
2018	Bank	CSAT score
1	Siam Commercial Bank	59.6
2	HSBC	20.8
3	Kasikornbank	3.1
4	Bangkok Bank	-11.4

Vietnam
2018	Bank	CSAT score
1	HD Bank	50.1
2	HSBC	26.9
3	Citi	15.7
4	Vietcombank	-15.6
5	BIDV	-18.2

2018 Best service (as voted by corporations)

Australia

Bangladesh

China

Hong Kong

India

Indonesia

Japan

Korea

Macao

Malaysia

Philippines

Singapore

Sri Lanka

Taiwan

Thailand

Vietnam

Asia Pacific

>$25bln

$2.5bln to $24.99bln