Digital banking, a slow burn in Vietnam, finally seems to have taken flame. In recent years, domestic banks have been frantically rolling out new online services to demanding customers. Some of these underwhelm, while others, such as privately run VPBank’s digital channel Timo, impress. But none can hold a candle to Citi. The US lender, a growing digital force across Asia, clearly sees Vietnam as a key part of its regional strategy. It uses its local Facebook page (launched four years ago and with 190,000 fans) to target customers and reinforce its brand, then focus on the sale (the digital contribution to Citi’s credit card acquisition rate rose 29% year on year in 2017).
September 18, 2018