When Brian Hartzer took over from Gail Kelly at Westpac in 2015, he signalled a big push into digital to help get costs down, flagging a near A$1 billion ($760 million) investment in new efficiency technologies. Almost three years on, Westpac’s digital strategy looks a lot like a prudent insurance policy, an attempt to future-proof itself against technology disruption.
January 04, 2018
