Most banks focus their corporate responsibility agendas on environmental, social and governance metrics and the drive to net zero, as well as on diversity and inclusion in terms of their customers and their own workforces. Banco Santander, western Europe’s best bank for corporate responsibility, has for many years looked beyond these core aspects of responsibility and found other ways to contribute to society.

Prime minister Donald Tusk’s defeat of the former ruling party PiS in elections last October brought hope for a less strained relationship between Poland and the EU. It also brought hope for more favourable policies towards banks, after the PiS government’s mortgage holidays and bank taxes.

For its mix of sustainable finance structuring expertise and innovation in retail banking, ING wins the award this year.

The 100th anniversary of Isbank, Turkey’s biggest private-sector lender, has come after some challenging years for the country's economy and financial sector.

As the equity capital markets remained sluggish across Europe last year, financing activity was all about debt. So, it is perhaps no surprise that western Europe’s best bank for financing this year is the one that dominated the debt capital markets league tables working on 509 deals worth $128 billion equivalent for a 7% market share: BNP Paribas. Even in ECM, the French firm ranked number five behind sector leaders BofA Securities and Goldman Sachs.

Commerzbank has seen a remarkable bounce back in its profitability and share price over the past four years, something that was particularly apparent in 2023. The year began with its re-inclusion in the DAX in February, five years after it was ejected from the index of German blue-chip stocks. This was thanks to a dramatic recovery in its share price from the depths it hit during the early Covid-19 period.

Despite the Latvian economy dipping into recession last year, the banking sector delivered impressive bottom-line growth, with total profits almost doubling year on year to €622 million.

The Czech Republic has long been considered one of the most attractive banking markets in central and eastern Europe in terms of the risk-return dynamic. All the top five banks are foreign-owned, and the sector has been relatively consistent in terms of its earnings. The higher interest-rate environment, so far, has reinforced the sector’s good profitability, despite a new tax on bank profits, not least because asset quality has remained healthy.

Some analysts were quick to call it the deal of the century. The first takeover of a global systemically important bank that repeated management errors and regulatory failure had brought to the brink of collapse was a rescue by its domestic rival. It was a humiliation for Switzerland that, with customers pulling their money in vast quantities over several months, Credit Suisse was left to carry on to the very brink of insolvency.

Things could not have gone much worse in 2023 for Islandsbanki, the bank that won this award in the past two years. A long-awaited regulatory report into the sale of part of the government’s holding in 2022 found that Islandsbanki itself had committed various violations during the process. Islandsbanki was fined Isk1.2 billion ($8.6 million), a record for Iceland.

Western Europe is the most competitive region in the world for investment banking. The big five US firms, with the ambition and capability to claim global leadership, all lead transactions for the continent’s biggest companies as well as for US and Asian multinationals acquiring and raising capital in Europe.

Barclays wins the award as the UK’s best investment bank. Even though some investors had to wait for the bank’s investor day in February 2024 to hear it once again reaffirm its commitment to the investment bank, staff in the UK had no doubt of this.

HSBC wins the award for western Europe’s best bank for transaction services thanks to the delivery of an impressive range of services to corporate treasurers that the bank has developed over years of heavy investment.

Banking small and medium-sized companies across central and eastern Europe has become intensely competitive for the regional banks. Even amid the anaemic economic growth of last year, competition to grow the SME client base remained high as banks sought to expand their market share and boost assets.

For Danske Bank, Denmark’s best bank, 2023 was a year of rehabilitation after a difficult period that culminated in the settlement in late 2022 of historic money laundering issues. With a strong financial performance that saw profits nearly double even after adjusting for the regulatory charges in 2022, the bank has come roaring back to life.

Slightly later than expected, early 2023 saw the legal completion of OTP’s takeover of Nova KBM, Slovenia’s second-biggest bank, first announced in mid 2021. OTP announced in mid April 2024 that it planned to merge Nova KBM with SKB banka – which it bought from Societe Generale in 2019 – in the second half of 2024, subject to regulatory approvals. OTP said the merged entity’s brand will be OTP banka and it will be the country’s biggest bank, overtaking national champion NLB.

It was a mixed year in Austrian banking in 2023. Higher eurozone interest rates bolstered banks’ net interest margins, but at the end of the year the bankruptcy of Austrian real estate group Signa shone the spotlight on what Moody’s said was €2.2 billion of lending by Austrian banks to Signa.

Transaction services are a vital part of UniCredit’s rationale as a pan-European bank, and its leadership in this area is particularly evident in central and eastern Europe, where the bank’s regional head of transactions and payments is Riccardo Madinelli.

Benefiting from robust economic growth in the country, Uzbekistan’s banking sector continued its rapid expansion last year and one bank led the pack, SQB, the country’s second largest lender.

While political protests in Tbilisi introduced some additional risk to the Georgian economy last year, economic growth remained robust thanks to strong domestic demand and capital inflows from tourism and exports.

Since its foundation in 1885 as a cooperative and mutual bank, social usefulness has been central to Crédit Agricole’s business model. It was an early pioneer of sustainable finance. It was one of the first banks to commit to exiting the thermal coal industry by 2030 in OECD countries and by 2040 for the rest of the world.

Raiffeisen Bank Kosovo is the country’s best bank after a year in which it introduced of a series of new and enhanced products across its banking businesses, materially grew its client base and generated a record net profit.

Even its rivals in Spain admit to feeling the impact last year as CaixaBank moved on from integrating Bankia to concentrating more exclusively on developing its business organically. This is evident, for example, in the savings market, where its customer funds increased by 3.1% in 2023. In insurance, a vital part of the group’s activities, there was also healthy growth, with a 7% volume growth in general and life risk premiums.

Romania was the place of perhaps the most important bank M&A deal to be announced in 2023: the merger of the local units of Italian group UniCredit and Greece’s Alpha Bank. The deal promised to allow UniCredit, as the owner of 90% of the merged entity, to supplant Societe Generale-owned BRD as the country’s third-biggest bank.

For the volume of sustainable finance being provided to the Turkish economy, as well as innovation in sustainability products, Akbank wins the award as best bank for environmental, social and governance this year.

The awards period marked a triumphant return to performance for Allied Irish Banks (AIB), Ireland’s best bank. Putting behind it its involvement in the years-long industry-wide tracker mortgage scandal in Ireland, for which it was fined €100 million in 2022, the bank posted a very strong recovery in 2023, with record profits that nearly tripled versus the previous year. Revenues rose 62%, driven by net interest income that was up more than 80%.

Prospects for the Azerbaijani banking sector continue to improve as bank balance sheets strengthen and tighter regulatory oversight is established. Nowhere is this more evident than at Bank ABB – International Bank of Azerbaijan – which has made good progress since the decisive resolution of its legacy risks in 2022.

For HSBC, 2023 was an important year at its UK ring-fenced bank. This delivered its strongest set of results since it was created in 2018, with revenue coming in 36% higher than in 2022. That was in part thanks to higher rates and fat net interest margins, but also to key strategic decisions, such as to make growing market share in mortgages a priority.

Market doubts, three years ago, about whether Andrea Orcel’s management of UniCredit would be sufficiently orientated to shareholder value have proven to be far from the mark. Orcel might have shied away from a deal with the Italian government to buy Banca Monte dei Paschi di Siena in 2021, but this has not prevented UniCredit from remaining a large and growing part of the European banking story.

For a small economy, Luxembourg boasts many banks: 120 were authorized in 2023. Many of these primarily serve international clients, in particular providing securities services to institutional investors from across Europe and beyond.