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The bank is willing to spend its considerable technology budget on both exciting new ideas and on existing services that improve the lives of its customers.

The Bolivian financial system has been facing dollar scarcity for more than a year now and the impact on the economy has been predictably negative, with Fitch recently downgrading the country to CCC from B-. It has been a long running crisis, with the strongest and best bank in the system Banco Mercantil Santa Cruz (BMSC), playing an important role in providing much-needed liquidity. One of the peaks of the liquidity crunch came in March 2023 and BMSC played a systemically important role by meeting dollar demand when it had evaporated from many other banks.

For the second year in a row, HSBC walks away with the award for Asia’s best bank – and deservedly so. Outgoing chief executive Noel Quinn’s decisive move in early 2020 to pivot to Asia by redeploying $100 billion in risk-weighted assets has delivered, generating strong new income streams and squeezing more gains from key product lines such as wealth management and transaction banking.

There is a new force in small and medium-sized enterprise banking in Latin America and that is BTG Pactual. The bank is renowned for forensically analyzing new segments before entering and then aggressively pursuing what it has identified as specific opportunities and market innovations.

In investment banking, the biggest event of the year was the €2 billion IPO of Hidroelectrica in Romania, Europe’s biggest IPO in 2023. This was Romania’s largest-ever IPO and played a role in reopening the market across the continent, thanks to a strong performance in the secondary market. It also helped reawaken the international capital market to the opportunities in central and eastern Europe.

NLB Banka is Montenegro’s best bank, having demonstrated strong growth and development last year, which in turn contributed to its record bottom line.

The bank is leveraging all its resources to reach six million individuals by 2025. It is well on its way.

Morocco-based Bank of Africa boasts a long and storied history as a leading lender to regional small and medium-sized enterprises. Last year, it secured a €50 million credit line from the European Bank for Reconstruction and Development to increase financing for SMEs across the continent.

Under the steady leadership of chief executive Kjerstin Braathen, Norway’s biggest bank continues to perform strongly and is far from relaxing its efforts just because of its size. DNB faces an surprising array of competition in such a small market, with more than 100 banks operating in the country, but its progress ensures it remains Norway’s best bank for another year.

When Scotiabank’s long-serving chief executive Brian Porter stepped down at the end of January 2023, after 10 years at the helm and more than 40 years at the bank, he left an institution that was in better shape than he found it, but one that still had much to do.

In a year marked by historic lending growth in China, state-owned banks have taken the lead, defying the traditional dominance of smaller banks in driving loan expansion. Among these state-owned giants, Bank of China (BoC) has emerged as a standout performer, securing its position as China’s best bank this year.

Bank SinoPac has long focused on initiatives to promote responsible and inclusive finance, primarily by channelling loans to small businesses. The total outstanding of such lending to small and medium-sized enterprises was NT$325 billion ($10 billion) at the end of 2023.