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Evaluating wealth management capabilities between banks isn’t straightforward because so much of the service verges on the intangible. However, this year there was a hard number that seemed solid enough on which to base the decision. Between the first quarters of 2020 and 2021 XP Private grew its assets under custody by 263% to R$240 billion.

In a market of more than 5,000 banks, competition in the US is fierce. But among the clutch of sizeable regional banks, one firm has seen a remarkable transition since its IPO in 2014, under the steady leadership of chief executive Bruce Van Saun. Citizens wins the award for the US’s best bank.

Not the biggest but the most profitable. That’s the strategy of Guaranty Trust Bank (GTBank) and it’s one that – with a return on average equity of 28.5% in 2020 – it is clearly achieving among its banking competitors in its home country Nigeria and also across Africa.

It’s not often any bank sits above JPMorgan in an important financing league table, but BNP Paribas far outstrips the US bank as a bookrunner both of syndicated loans and of debt capital markets deals for borrowers in western Europe.

Banco Pan’s unlikely transformation into a force in digital retail banking in Brazil began in 2010 with a $1.4 billion accounting fraud. The owner, Silvio Santos, a well-known media figure in Brazil, was forced to offload the bank (then called Banco Panamericano and specializing in car financing) to a partnership of state-owned Caixa Economica and investment bank BTG Pactual.

The region's best banks, country by country

ESG has surged in importance as a financing theme in Latin America over the past 12 months. Financial institutions of all sizes and types have been scrambling to emphasize how the components of ESG are now core to business strategy. It’s often hard to see through the messaging, but that’s not the case with Santander. The bank is truly a leader in embedding sustainable finance in the business. Its group executive chairman Ana Botín has championed the bank’s net-zero carbon ambitions, but it’s under the leadership of Santander’s group chief executive, Jose Antonio Álvarez, that the bank has become a sustainability leader in Latin America.

The region's best banks, country by country

It wouldn’t be too much of an exaggeration to say that no other investment bank can operate across the central America and Caribbean region like Citi. With its history and presence, the US bank seems to have a stranglehold on deal flow from the region and Citi’s investment banking team, led by Caribbean and central America cluster head Marcelo Gorrini, has been dominant in the awards period.

HSBC retains the award for best bank for transaction services for the third straight year thanks to its ability to adapt to the pandemic and the rapidly changing needs of regulators and its customers. In the Middle East that means being there when it matters. The bank processed $552 billion in payments and $54 billion in trade for 15,000-plus clients last year.

Santander has spent four years catching up with local and regional rivals that were quicker to adapt to mobile banking. In 2017 it saw itself as the leading bank in Spain but found its app ranked 13th in the country. The bank’s leaders, under executive chairman Ana Botín, realized they had to transform Santander and give key senior executives specific responsibility.

At a time when sustainability issues are rising in importance for all South African banks, Nedbank has led the way in terms of its commitment to environment, social and governance goals. This green agenda is vital in a country that is prone to drought, is Africa’s biggest polluter, heavily reliant on coal for its electricity and in desperate need of a rapid increase in its power generation capacity.