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  • With a unique reach into the small and medium-sized enterprise, and mass affluent segments in central and eastern Europe, as well as a long tradition of wealth management in its Austrian home market, Raiffeisen Bank International (RBI) is ideally positioned to play a leading role in private banking in the region.
  • In 2020 Citi added 11 new countries in Latin America to its digital onboarding platform, which now stands at 47 countries globally. Its global platform enables the US bank to provide unrivalled geographical breadth in its digitization efforts. Not only can the bank be more efficient itself – rolling out central innovations globally – but it also enables its multinational client list to embrace digital banking in most of the markets in which it operates.
  • The region's best banks, country by country
  • Regional banks in Africa are developing internationally orientated and increasingly sophisticated transaction services platforms; often, as at Equity Bank, to service corporate and small and medium-sized enterprise clients trading across borders. Ecobank, meanwhile, is bolstering its business with partnerships including part-owners Qatar National Bank and Nedbank, as well as with regional telecoms companies and payments firms like Flutterwave.
  • Corporate responsibility is at the heart of what National Bank of Bahrain (NBB) does. It is hard to find worthy projects, causes and charities that the Manama-based lender is not involved in funding and furthering.
  • Covid has, unsurprisingly, dominated the corporate responsibility agenda at banks across Europe. A key determinant in this category was the effectiveness with which firms addressed the acute challenges that many of their clients have faced, from the initial healthcare emergency to longer-term financial distress. BBVA stepped up to the task promptly and at scale and takes the regional award this year.
  • Jane Fraser, who took over as Citi’s chief executive on March 1, 2021, wasted no time in putting ESG at the top of the bank’s agenda. On her first day she announced the bank’s commitment to net-zero greenhouse gas emissions by 2050.
  • Despite strong showings from peers including BNP Paribas and Citi, HSBC’s strength in sustainable finance is deep rooted and hard to match. Jonathan Drew’s team lifts this award for the fourth consecutive year.
  • Absa’s greater determination to put its money where its mouth is in Africa, after its separation from Barclays, is well known. Even in South Africa, where many of its peers have struggled during the Covid crisis, it continued to grow its corporate loan book under corporate and investment banking chief executive Charles Russon in 2020. But Absa’s preeminence as an African financing house goes well beyond its ability to deploy its balance sheet – and way beyond South Africa.
  • HSBC, with big operations in the UK and France as well as a presence on the ground in 20 markets across Europe, wins the award for the region’s best bank for small and medium-sized enterprises this year, against strong challenges from UniCredit and Santander.
  • Business diversification has proved to be a crucial asset for BNP Paribas over the past year. Relatively intact operations such as fixed income trading have provided vital props to its financial performance compared with local rivals that had made deeper cuts to those businesses pre-Covid. Post-pandemic the bank has become even more important as a financier to its western European clients. It has also moved earlier than other top-tier global banks to burnish its sustainability credentials.
  • When David Vélez, co-founder and chief executive of Nubank, Latin America’s best bank, spoke to Euromoney in January 2021 he acknowledged just how powerful an engine the pandemic had been for the growth in digital banking. The Covid-19 lockdown led to such accelerated growth in new customer segments that the bank is seeing numbers that would have taken months or years to achieve in normal times.