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  • Santander has spent four years catching up with local and regional rivals that were quicker to adapt to mobile banking. In 2017 it saw itself as the leading bank in Spain but found its app ranked 13th in the country. The bank’s leaders, under executive chairman Ana Botín, realized they had to transform Santander and give key senior executives specific responsibility.
  • HSBC retains the award for best bank for transaction services for the third straight year thanks to its ability to adapt to the pandemic and the rapidly changing needs of regulators and its customers. In the Middle East that means being there when it matters. The bank processed $552 billion in payments and $54 billion in trade for 15,000-plus clients last year.
  • Amid the scramble for cash during the pandemic lockdowns, efficient treasury management was key to ensuring that companies made the most of the liquidity already available to them, minimizing the need for, and cost of, emergency measures. Corporates looked to free up otherwise trapped liquidity through techniques such as cash pooling, either through physical sweeping or – as the imperative to go digital mounts – through virtual accounts.
  • The financing category offers us three models to consider. Firms like Goldman Sachs and Morgan Stanley show greater strength in equity than debt. Others, notably Credit Suisse and Deutsche, do interesting and creative things in the debt markets, sometimes with careful use of the balance sheet, but tend to appear less in league tables.
  • During Covid-19, providing support to more vulnerable sections of society has been more important than ever. Whether it’s distributing sanitary equipment or providing retailer vouchers through digital means, Kenya Commercial Bank’s KCB Foundation has stepped up to that challenge. This help, moreover, has come on the back of older initiatives that the foundation has developed over time.
  • A decade of work on reinforcing capital bases, managing bad debts, improving risk management processes and investment in technology paid off for the big regional banking groups in central and eastern Europe (CEE) during the first 12 months of the pandemic.
  • The award for the region’s best bank for corporate responsibility recognizes the holistic commitment to responsible banking of SME lender ProCredit Group.
  • Citi stands head and shoulders above the competition in Middle East investment banking. The US bank ranked number one in M&A, completing $53.3 billion worth of deals across the awards period, according to Dealogic. It also topped the equity capital market tables, completing 18 deals worth a combined $2.33 billion. It led the way in Saudi Arabia, the UAE and Israel, completing several deals that matter deeply to a region keen to wean itself off oil and gas, and to create truly diversified economies.
  • In February 2020 BofA Securities reorganized its corporate and investment banking teams in Latin America, with Augusto Urmeneta becoming head of corporate and investment banking. At that time Hans Lin, head of Brazil investment banking – a key market for the bank and one in which it has excelled – joined the bank’s global private capital council. Meanwhile Bruno Saraiva was named co-head of Brazil investment banking alongside Lin, who remains in charge of the ECM team.
  • In a year when technology was key to success in banking, Tinkoff Bank’s groundbreaking ecosystem and relentless pace of innovation make the Russian lender the standout candidate for central and eastern Europe’s best digital bank award.
  • This year BofA Securities, led by Augusto Urmeneta, head of investment banking in Latin America, topped the equity capital markets volume and fee tables across the region, as well as being first in fees and second in terms of volume for M&A.
  • DBS retains the award for Asia’s best bank for its outstanding response to the Covid-19 crisis.