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Amid the scramble for cash during the pandemic lockdowns, efficient treasury management was key to ensuring that companies made the most of the liquidity already available to them, minimizing the need for, and cost of, emergency measures. Corporates looked to free up otherwise trapped liquidity through techniques such as cash pooling, either through physical sweeping or – as the imperative to go digital mounts – through virtual accounts.

Numbers don’t tell you everything, but sometimes they shout pretty loud. Apac profits for UBS Global Wealth Management grew from $560 million in 2019 to $1.1 billion in 2020; a near doubling of profitability in the middle of a pandemic. Along the way invested assets in the region passed the $500 billion mark for the first time, hitting $560 billion by the end of the year, with $25 billion of net new money.

In a year when traditional ways of managing corporate cash flows, trade and retail payments faced their biggest challenge yet, one bank continued its relentless investment, building upon years of success. Bank of America once again wins the award for North America’s best bank for transaction services.

In a year when technology was key to success in banking, Tinkoff Bank’s groundbreaking ecosystem and relentless pace of innovation make the Russian lender the standout candidate for central and eastern Europe’s best digital bank award.

The region's best banks, country by country

A decade of work on reinforcing capital bases, managing bad debts, improving risk management processes and investment in technology paid off for the big regional banking groups in central and eastern Europe (CEE) during the first 12 months of the pandemic.

Banco Pan’s unlikely transformation into a force in digital retail banking in Brazil began in 2010 with a $1.4 billion accounting fraud. The owner, Silvio Santos, a well-known media figure in Brazil, was forced to offload the bank (then called Banco Panamericano and specializing in car financing) to a partnership of state-owned Caixa Economica and investment bank BTG Pactual.

The award for the region’s best bank for corporate responsibility recognizes the holistic commitment to responsible banking of SME lender ProCredit Group.

No regional lender comes close to competing with Mashreq Bank for the best digital bank award. Under group chief executive Ahmed Abdelaal and head of corporate and investment banking Joel Van Dusen, the Dubai-based lender has become not just a powerhouse in digital but a leader too. It continues to invest heavily in blockchain. Its Trade Tracker platform allows corporates to track all transactions in real time and to view them all in a single window. TradeFursaa sucks in data from the bank’s business lines, then uses AI and big data to identify opportunities for traders and exporters.

In February 2020 BofA Securities reorganized its corporate and investment banking teams in Latin America, with Augusto Urmeneta becoming head of corporate and investment banking. At that time Hans Lin, head of Brazil investment banking – a key market for the bank and one in which it has excelled – joined the bank’s global private capital council. Meanwhile Bruno Saraiva was named co-head of Brazil investment banking alongside Lin, who remains in charge of the ECM team.

The region's best banks, country by country

This year BofA Securities, led by Augusto Urmeneta, head of investment banking in Latin America, topped the equity capital markets volume and fee tables across the region, as well as being first in fees and second in terms of volume for M&A.