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No other wealth manager comes close to competing with UBS for this award. Again, the Swiss banking giant demonstrated its commitment to the region. During the awards period, it relocated its Dubai office to the heart of the Emirate’s financial district and opened a new wealth management office in Doha. UBS aims to hire about 20 people in Qatar by the end of 2020, but it has already made its biggest personnel move, bringing Tarek Eido from HSBC to oversee its onshore wealth business. Eido will report to head of wealth management, Middle East and Africa, Ali Janoudi.

BAC International Bank is simply the biggest and most profitable bank in central America and the Caribbean. Across the region it has 311 full service branches, 11 in-store branches, eight digital branches and 43 drive-through agencies – and it also has the largest ATM network, with more than 2,000.

Not the biggest but the most profitable. That’s the strategy of Guaranty Trust Bank (GTBank) and it’s one that – with a return on average equity of 28.5% in 2020 – it is clearly achieving among its banking competitors in its home country Nigeria and also across Africa.

DBS’s digital capability was tested to the core by Covid, and it not only stepped up but turned the situation to its advantage. From consumer to institutional, DBS used the opportunity to convert clients to digital channels, benefiting from improved economics as it did so. Before long the government was counting on the bank to disburse emergency payments to those under stress.

As well as winning the best bank and best bank for financing awards, BNP Paribas is also western Europe’s best bank for sustainable finance.

The region's best banks, country by country

At the end of the first quarter of 2021, UBS’s Americas wealth management unit had more than $1.6 trillion in invested assets, up 34% on the previous year, a record for the firm. In a client satisfaction survey over the 12-month period of these awards, the bank scored 9.6 out of 10, based on 35,000 responses. And the division made a profit of $1.45 billion, another record.

Evaluating wealth management capabilities between banks isn’t straightforward because so much of the service verges on the intangible. However, this year there was a hard number that seemed solid enough on which to base the decision. Between the first quarters of 2020 and 2021 XP Private grew its assets under custody by 263% to R$240 billion.

In a market of more than 5,000 banks, competition in the US is fierce. But among the clutch of sizeable regional banks, one firm has seen a remarkable transition since its IPO in 2014, under the steady leadership of chief executive Bruce Van Saun. Citizens wins the award for the US’s best bank.

Access Bank sets the digital agenda for banking in Africa. It has been a long journey to this award, a process accelerated by the 2019-approved merger with Diamond Bank, but it has been worth it. The Lagos-headquartered bank compares itself, not to its regional peers, but to the best internationally, such as the UK’s Monzo. At the end of March 2021, it had 9.8 million digital customers and reckons it is adding 500,000 new users each month.

It was the kind of year when solidity and stability mattered above all else, and Emirates NBD had both of those in spades. Under group chief executive Shayne Nelson, the Dubai-based lender is in pole position to benefit from a post-pandemic recovery, as a region of resource-rich nations, governed by ambitious leaders, seeks to diversify away from oil and gas.

A strong hold on the foreign currency and fixed income markets in countries such as Nigeria and Kenya proved a vital asset for Standard Bank over the last 12 months, as South Africa suffered particularly damaging Covid-19 lockdowns. Largely because of this regional investment banking structure, coupled with provisioning for credit losses in South Africa, the group made almost twice as much money in the rest of Africa as it did in South Africa in 2020 – highlighting how much Standard Bank is now a pan-African play for investors.