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  • Digital leadership and a client-centric business model made ING Bank Slaski an ideal partner for Poland’s SMEs during the first 12 months of the pandemic. Its ability to support clients and maintain growth during a time of market turmoil makes it the worthy winner of the award for CEE’s best bank for SMEs.
  • With a unique reach into the small and medium-sized enterprise, and mass affluent segments in central and eastern Europe, as well as a long tradition of wealth management in its Austrian home market, Raiffeisen Bank International (RBI) is ideally positioned to play a leading role in private banking in the region.
  • Nubank, Latin America’s best digital bank, is still very much in growth mode. Over the past year it has further built out from its credit card origins; current accounts have been added and the bank has acquired online investment platform Easynvest.
  • When David Vélez, co-founder and chief executive of Nubank, Latin America’s best bank, spoke to Euromoney in January 2021 he acknowledged just how powerful an engine the pandemic had been for the growth in digital banking. The Covid-19 lockdown led to such accelerated growth in new customer segments that the bank is seeing numbers that would have taken months or years to achieve in normal times.
  • Corporate responsibility is at the heart of what National Bank of Bahrain (NBB) does. It is hard to find worthy projects, causes and charities that the Manama-based lender is not involved in funding and furthering.
  • Regional banks in Africa are developing internationally orientated and increasingly sophisticated transaction services platforms; often, as at Equity Bank, to service corporate and small and medium-sized enterprise clients trading across borders. Ecobank, meanwhile, is bolstering its business with partnerships including part-owners Qatar National Bank and Nedbank, as well as with regional telecoms companies and payments firms like Flutterwave.
  • HSBC, with big operations in the UK and France as well as a presence on the ground in 20 markets across Europe, wins the award for the region’s best bank for small and medium-sized enterprises this year, against strong challenges from UniCredit and Santander.
  • In 2020 Citi added 11 new countries in Latin America to its digital onboarding platform, which now stands at 47 countries globally. Its global platform enables the US bank to provide unrivalled geographical breadth in its digitization efforts. Not only can the bank be more efficient itself – rolling out central innovations globally – but it also enables its multinational client list to embrace digital banking in most of the markets in which it operates.
  • The region's best banks, country by country
  • Business diversification has proved to be a crucial asset for BNP Paribas over the past year. Relatively intact operations such as fixed income trading have provided vital props to its financial performance compared with local rivals that had made deeper cuts to those businesses pre-Covid. Post-pandemic the bank has become even more important as a financier to its western European clients. It has also moved earlier than other top-tier global banks to burnish its sustainability credentials.
  • Jane Fraser, who took over as Citi’s chief executive on March 1, 2021, wasted no time in putting ESG at the top of the bank’s agenda. On her first day she announced the bank’s commitment to net-zero greenhouse gas emissions by 2050.
  • Nearly all banks talk about corporate responsibility, few make it integral to the way they work. What sets Bank of America apart is that it has been doing just that for years and this year it receives the award for North America’s best bank for corporate responsibility.