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When it comes to corporate and social responsibility, few banks are prepared to be consistently the first to advocate for the environment and for human rights the way Morgan Stanley does.

Investment bankers in Europe describe Unilever as one of the most sophisticated users of investment banks in the world. “They know all of our strengths and all of our weaknesses,” says one banker who has covered the Anglo-Dutch conglomerate for many years.

Citi was knocked off the top spot in DCM in emerging Europe last year but remains a dominant force in CEE investment banking thanks to its unrivalled on-the-ground presence in the region. The US house has commercial banking operations in Russia, Hungary, Poland and Czech Republic, as well as offices in Turkey, Ukraine, Kazakhstan, Bulgaria and Slovakia. These are coordinated with a 22-strong team in Citi’s CEE banking hub in London. Citi is the winner of our award for the best bank for financing in the region.

In a year when the geopolitical environment and the outlook for interest rates took several dramatic turns, investment banks with strength in fixed income and deep local understanding were at an advantage in our award for best bank for markets.

This year’s award for best bank for markets in CEE goes to Wood & Co, the region’s leading independent investment bank. Founded in Prague in 1991, the firm has since expanded to cover the whole of emerging Europe.

When Erste bought Banca Comerciala Romana (BCR) in 2005, the bank came with a lot of baggage. As the main financier of Romania’s corporate sector through much of the post-Communist period, it was deeply embedded in the power structures of a country notorious for bad governance and lack of transparency.

The small and medium-sized enterprise segment has proved a tough nut for many Romanian banks to crack. Lack of transparency and what local bankers euphemistically call “tax management” by companies can make lending challenging. High levels of NPLs in the sector after the financial crisis have also put a dampener on credit supply to the sector.

For almost 50 years, Euromoney has been the leading publication for covering the growth of international finance. Over the past 12 months its coverage has included interviews with close to 100 bank CEOs, ministers of finance and central bank governors around the world.

It has not been easy for those without a retail presence to win the affections of America’s wealthy, but UBS – Euromoney’s best bank for wealth management in North America – seems to have done just that. UBS Wealth Management Americas (WMA) this year had its most profitable first quarter in the history of the firm, following record third and fourth quarters in 2016.

It is not often that banks are described as ‘phenomenal’, but that is what some of Bank of America Merrill Lynch’s small and medium-sized enterprise clients call it, making it a fitting repeat winner of Euromoney’s award for North America’s best bank for SMEs. Marty Arenson, president of Global Sourcing Connection, a promotional products supplier, switched to the bank in 2008 after previous experiences he says he found horrific in comparison.

Worsening conditions in the energy and commodity sectors were not enough to unsettle RBC Capital Markets in its continued dominance of the Canadian investment banking landscape, for which it again wins Euromoney’s best investment bank in Canada award. Cross-border work continues to be a big theme, with highlights including advising Enbridge on its $43.4 billion merger with Spectra Energy of the US, the largest ever acquisition by a Canadian firm, completed in March 2017. Smaller, but arguably more eye-catching for the way in which it showcased the bank’s ability to act across asset classes when needed, was its financing work for the $13 billion acquisition of Columbia Pipeline Group by TransCanada Pipelines.

Austria’s best bank notched its best result to date last year on the back of a recovery in its emerging Europe operations. But while the group’s international network tended to grab the headlines, the domestic business also put in another strong showing.