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‘Being there’ is one of Citi’s many skills. It is always there for clients: underwriting stock offerings, printing bonds and taking the lead on bridge loans to support complex acquisitions.

Andrea Orcel’s long-awaited debut as a bank chief executive has won over the markets, largely thanks to capital returns. But his plans for UniCredit go far beyond balance-sheet management and costs. He now sees a chance to demonstrate growth.

The bank is willing to spend its considerable technology budget on both exciting new ideas and on existing services that improve the lives of its customers.

For a global lender, Citi’s investment-banking presence in Africa is hard to compete with. The US firm has an onshore presence in 16 countries and covers 38 markets, with a dedicated team in Johannesburg supported by corporate bankers across the region.

Focusing on its core strengths has helped Deutsche Bank serve corporate clients amid intense geopolitical, technological and environmental challenges.

In tough markets, changes in banks’ market share can be particularly telling. Mergers and acquisitions had another down year in 2023, with total volume falling to $3.13 trillion, from $4.3 trillion in 2022, when rates first started rising, and $5.7 trillion in the post-Covid boom of 2021.

There is so much to like about Sampath Bank’s approach to corporate responsibility. The Sri Lankan bank spent Rs91.3 million ($300,000) on all corporate social responsibility (CSR) initiatives in 2023. That is small compared to the sums lavished on the space by bigger lenders. Yet the bank, which allocates 1% of net profit to projects that further environmental and social sustainability, manages to squeeze so much out of what it has to give.

The bank has become a global payments powerhouse, delivering innovation and outperformance.

Singapore’s big lenders tend to dominate banking for small and medium-sized enterprises in Asia, and this year is no exception, with UOB beating its domestic rivals to this award.

In a difficult economic landscape, Eastern Bank has once again proven its mettle, delivering impressive growth and financial performance in 2023. The bank’s net profit surged by 19.6%, while its assets rose by 11.5%. This is particularly noteworthy considering the high base set in 2022. Return on equity improved to 16.3% from 15.5% in 2022.

Nearly all banks today make claims to be helping to save the planet in one way or another. One that has consistently done more than most when it comes to shifting the balance within the financial services industry is Bank of America, and it wins the award for North America’s best bank for sustainable finance.

Scotiabank is delivering on the promise of its 2018 acquisition of BBVA’s bank in Chile by consolidating its position as the third-largest private sector bank and is now closing in on second place. The bank closed 2023 with a 14% market share and, according to Fitch Ratings, the best risk rating in the industry. In Chile, Scotiabank enjoyed the highest income growth in the financial system. A combination of fierce cost control and increased digital penetration enabled the bank to generate a 41% efficiency ratio and significant savings. The other side of the balance sheet was also strong: revenues grew 10%. The bank’s operating income grew 9% and its return on equity rose to 12.3%.