Sponsored Content | CaixaBank

Sustainable sentiment is driving growth in demand for sustainable and socially responsible financial services, leading to change in both asset management and banking

Caixabank is determined to help its customers understand the bewildering array of services offered by a modern bank

The coronavirus outbreak will fundamentally change society and the workplace. It has highlighted how digital agility is the difference between those organizations able to remain operational at all times and those that are not. Nowhere has this been more evident than in banking. In an uncertain future, one thing is certain: digital leadership will drive market leadership.

The sudden shift to digital banking channels as a result of coronavirus lockdowns creates significant cybersecurity challenges for the banking industry. Those institutions furthest progressed towards safe digitalization will stand out as part of the solution to today’s challenges, and will become crucial actors in the post-Covid-19 world.

Artificial Intelligence (AI) promises to transform financial services, enabling banks to tailor products and services to customers’ needs at the times they need them; but success means solving both technology issues and challenges around security, privacy and ethics.

Heads or tails? The ‘either/or’ idea sits at the heart of everything from binary computers to Monte Carlo risk simulations, but in the world of quantum computing it’s heads AND tails ‒ and everything in between.

Rapid digital transformation is critical to the evolution of the banking industry. But it comes with new responsibilities to keep customers and their data safe from cyber crime.

Businesses today compete as much, if not more, on customer experience as they do on price. Delivering that across all channels, digital and physical, drives a win-win of engagement, profitability and tailored service. But to achieve this, banks need cutting-edge data analytics to provide the necessary insights.

The next step in the digitalization of banking will likely lean heavily on artificial intelligence. But the ethical implications of algorithms, machine learning and robotic process automation are complex. So which issues and conversations keep AI experts up at night?

“As financial policymakers and prudential supervisors we cannot ignore the obvious physical risks before our eyes. Climate change is a global problem, which requires global solutions, in which the whole financial sector has a central role to play.”

Customers demand speed, simplicity and security in their digital interactions. The technology industry gives them passwords, smart cards and dongles – and with them the problem of remembering which one should be used for which service. Biometric identification solves many of these key ID verification problems bedevilling the digital economy. CaixaBank’s launch of its game-changing biometric ATMs shows how face recognition is moving mainstream.