It’s no secret that transaction banking, particularly in the payments space, is at the forefront of innovation and rapid transformation. To keep pace, banks must act swiftly, remain agile, and prioritise the end customer’s experience.

In the face of considerable competition from other payment options, card issuers have recognised the need for a digital, frictionless, secure and cost-efficient solution.

Corporates may seem to be spoilt for choice when it comes to options for making cross-border payments, but with some schemes in their infancy and others facing challenges around ubiquity and geographical coverage, finding the best solution is not always straightforward.

Amid Citi's global restructuring, which brought the bank's treasury and trade solutions and securities services under the same umbrella, Shahmir Khaliq, Citi's head of services, explains how ever-changing client needs are the driving force behind the bank’s evolution.

At SIBOS, Mark Monaco, head of global payments solutions at Bank of America, pulled back the curtain on the strategies driving the bank’s leadership in an exclusive interview with Euromoney. “Success has three ingredients: people, process and technology,” Monaco shared on the bank's ability to stay ahead in an ever-evolving industry.