It’s no secret that transaction banking, particularly in the payments space, is at the forefront of innovation and rapid transformation. To keep pace, banks must act swiftly, remain agile, and prioritise the end customer’s experience.

In the face of considerable competition from other payment options, card issuers have recognised the need for a digital, frictionless, secure and cost-efficient solution.

Corporates may seem to be spoilt for choice when it comes to options for making cross-border payments, but with some schemes in their infancy and others facing challenges around ubiquity and geographical coverage, finding the best solution is not always straightforward.

Head of transaction services and trade at NatWest, Ritu Sehgal sits down with Euromoney to explain her blended approach of cutting-edge technology and human touch to understand client needs, build trust and deliver at the UK bank.

Raphael Barisaac, UniCredit’s global head of payments and cash management, shares with Euromoney the bank’s strategic shift, how its value proposition sets the bank apart and his views on the ever-changing payment landscape.

Euromoney talks with Matt Burns, Lloyds Banking Group’s new co-head of the Transaction Banking Solutions team, who is leading the charge in creating a more client-centric and innovative business. From integrating siloed teams to developing ground-breaking solutions, Burns shares his vision for the future of Lloyds and the industry.